TEMPLATES

UX Design Management

• Project Info

• Applicable Activities

• Estimates

 UX Project Proposal 

UX Design -Discovery

• Personas

• Journey Map

• User Stories

• Taskflows

User Story Analysis

Task Efficiency

EXAMPLES

Personas

Experience Journey Map

Task Efficiency

Wireframes

Screens

UX Product Mgt. (PRD)

BEST PRACTICES

Presale (UX Perspective)

Omnichannel

Analytics

Customer Experience (Forrester)

Agent Facing Success Factors

UX Patterns

LINKS 

UX Leadership

UX Leadership Qualities

Exceed Expectations

CX Metrics

CX (Temkin)

CX & UX

UX Approach to Analytics

UX Best Practices

Design Thinking 101 (NNG)