At all times I must effortlessly know:
Where I am context
Where I can / should go navigation
What I can / should do content & actions
How I do it affordance
Our digital experience is vastly improved by intelligent, proactive systems guiding us to accomplish our goals. The basic principle governing interaction is expressed thus:
driven by experience
presale to production
engaging clients/patients/customers/B2B in the healthcare, telecommunications, enterprise, finance & government verticals
digital transformation
various design and development methodologies across all channels:
Design Thinking
Agile (Scrum)
Lean UX & MVP
Services Design
Use Case & Scenario Driven
Omnichannel
IoT
Big Data, Analytics
Metrics driven Validation
Agent Facing, Self Service, System Driven
'bang for your buck'
applicable methods/processes/activities based on your needs, our combined resources, project type and project complexity
comprehensive research
customer / user research
business analysis perspective
product management perspective
competitor analysis
innovative and compelling solutions
measured improvements between your current solution vs. our recommended solution