Our contributions to UX design 

​

US issued design patent
generating channel-specific heuristics, low level omni-channel design filters and UX strategy

 

co-author of industry best practice: agent-facing
Forrester study and publication

​

innovation, product management and UX design of new Telco CRM, account management, billing and ordering 
resulted in a 9-digit increase in sales bookings within 3 years and used daily by over 500K agents worldwide

 

invention of the user-driven abstract prototype
cross-discipline artifact for complex systems

​

UX and metric driven presale process
compelling business case dev and product design strategy

​

customer engagement model

site-visit process incorporating best-of-breed methods in over 40 visits on 4 continents